PLATFORM TERMS OF SERVICE

These Terms of Service set out the rules for using the APPOINTIR platform and for the provision of services by electronic means.

1. General Provisions

These Terms of Service set out the rules for using the APPOINTIR platform (the “Platform” or the “Service”) and for the provision of services by electronic means by the Administrator.

Use of the Platform constitutes acceptance of these Terms to the extent that they apply to the relevant person.

2. Definitions

The following terms used in these Terms have the meanings set out below:

“Platform” or “APPOINTIR” — the website that enables users to create booking pages, publish services and events, and manage bookings.

“User” — a person using the Platform, in particular a person who has a user account.

“Client” — a person making a booking through a booking page created by a User.

“Account” — an individual User account that enables the use of the Platform’s features.

“Service” — a service or event offered by a User through the Platform.

“Booking” — a booking of a time slot, service or event made through the Platform.

3. Services Available on the Platform

In particular, APPOINTIR enables Users to:

  create an account;
  create public booking pages;
  add and manage services and events;
  set available time slots;
  accept and manage bookings;
  manage calendars;
  send booking-related messages;
  share information about services and available time slots with clients;
  use online payments, if this feature is available.

The features available to a User may depend on the selected plan, the Platform configuration and the features currently available.

4. User Account

Some Platform features require an Account to be created.

The User must provide true and up-to-date information required during Account creation.

The User is responsible for keeping their Account access credentials confidential and for activities carried out through their Account.

The User should promptly inform the Administrator of any suspected unauthorized access to the Account.

5. Use of the Platform

The User agrees to use the Platform in accordance with the law, these Terms and generally accepted standards of conduct.

In particular, the User must not:

  use the Platform for unlawful activities;
  publish content that infringes third-party rights;
  publish unlawful, offensive, misleading or defamatory content;
  use the Platform for fraud or other abuse;
  take actions intended to disrupt the operation of the Platform;
  obtain unauthorized access to other people's accounts, systems or data;
  use the Platform in a way that may cause harm to the Administrator or third parties.

6. Content Published by the User

The User may publish content related to their business through the Platform, in particular information about services, events, time slots and contact details.

The User is responsible for the content they publish through the Platform and for ensuring that it complies with the law.

The User represents that they hold the rights or appropriate permissions to use the content they publish on the Platform.

The Administrator may remove content or restrict access to it where required by law or these Terms, or where necessary to protect the Platform, the Administrator or other persons.

7. Bookings

APPOINTIR provides tools that enable Users to accept and manage bookings.

An agreement for the performance of a specific service or participation in an event is concluded between the User and the Client, unless the nature of the relevant service indicates otherwise.

The Platform Administrator is not a party to the agreement between the User and the Client concerning a specific service or event.

The User is responsible for information about the services offered, available time slots, prices, booking terms and performance of services.

8. Payments

If the online payment feature is available, the User may enable Clients to make payments for services or events.

Payments may be processed through external payment service providers.

APPOINTIR may charge fees for use of the Platform in accordance with the current pricing.

If an additional fee applies to a paid booking for a particular transaction, its amount and charging rules are specified in the information about the relevant plan or service.

The User is responsible for correctly setting the price and payment terms for the services they offer.

9. Prices and Subscription

Use of certain Platform features may require payment of a subscription or other fees.

Current prices and terms for paid services are presented to the User before purchase or before the start of a paid service period.

The Administrator may change the prices of its services. A price change does not affect a service period that has already been paid for, unless otherwise provided by law.

For recurring paid plans, renewal, cancellation and subscription termination rules may be specified in the terms of the relevant plan.

10. Trial Period and Promotions

The Administrator may offer trial periods, promotions, discounts or other special terms for using the Platform.

The terms of such offers are specified each time in the information relating to the relevant offer.

The Administrator may set restrictions on the use of trial periods and promotions, in particular limiting the ability to use the same offer more than once.

11. Platform Availability

The Administrator makes efforts to ensure that the Platform operates properly and remains continuously available.

However, the Administrator does not guarantee uninterrupted availability of the Platform.

Access to the Platform may be temporarily restricted or unavailable, in particular due to:

  technical work;
  system updates or maintenance;
  infrastructure failures;
  issues on the part of external providers;
  events beyond the Administrator’s control;
  the need to ensure the security of the Platform.

12. Administrator’s Liability

The Administrator is responsible for providing the Platform services in accordance with applicable law.

APPOINTIR is a technical tool that enables Users to manage bookings and present their own services.

The Administrator is not responsible for:

  the quality, safety or legality of services offered by Users;
  the performance or non-performance of services by Users;
  the accuracy of information published by Users;
  disputes between Users and their Clients;
  acts or omissions of external service providers, to the extent permitted by law.

The above provisions do not limit the Administrator’s liability where such limitation is not permitted under applicable law.

13. User’s Liability

The User is responsible for the way they use the Platform and for the content, data and information published through it.

In particular, the User agrees to:

  comply with applicable laws;
  respect third-party rights;
  ensure that published information is accurate;
  process Clients’ personal data in accordance with applicable laws;
  hold the rights and permits required for their business activities.

14. Personal Data

The rules for processing personal data in connection with the use of the Platform are set out in the Privacy Policy.

With regard to Clients’ data collected by the User through their booking page, the User may act as the controller of that data, in accordance with the rules described in the Privacy Policy.

The User is responsible for ensuring that the processing of their Clients’ data complies with applicable laws.

15. Account Suspension or Deletion

The User may stop using the Platform at any time and, where this option is available, delete their Account.

The Administrator may restrict, suspend or delete a User’s Account in the event of:

  a breach of these Terms;
  a breach of applicable law;
  use of the Platform for unlawful activities;
  actions that threaten the security of the Platform;
  providing false information where it is materially relevant to the use of the Platform;
  failure to pay for paid services in accordance with the terms of the relevant plan.

Where possible, the Administrator may inform the User of the reason for restricting or suspending the Account, unless legal requirements or security considerations prevent such information from being provided.

16. Intellectual Property

Rights to the Platform, its software, design, graphic elements, marks, materials and other elements made available by the Administrator belong to the Administrator or the relevant rights holders.

Use of the Platform does not transfer any intellectual property rights in the Platform to the User.

The User may not copy, distribute, modify, resell or use elements of the Platform beyond the scope permitted by law or expressly approved by the Administrator.

17. Reports and Complaints

The User may report problems concerning the operation of the Platform or the services provided by contacting the Administrator using the contact details provided.

Where possible, a report should include a description of the problem, details enabling the User to be contacted and information identifying the service or feature concerned.

The Administrator will review reports within a reasonable period, taking into account the nature of the matter and applicable laws.

18. Termination of the Electronic Services Agreement

The agreement for the provision of services by electronic means may be terminated by the User by ceasing to use the Platform or deleting the Account, if this feature is available.

For paid services, ceasing to use the Account or deleting it may be subject to the terms of the relevant plan or billing period.

The Administrator may terminate the provision of services on the terms set out in these Terms and applicable laws.

19. Amendments to the Terms

The Administrator may amend these Terms, in particular in the event of:

  changes to the Platform’s functionality;
  the introduction of new services;
  changes to the way services are provided;
  changes to applicable laws;
  the need to clarify or correct provisions of the Terms.

The current version of the Terms is published on the Platform.

Where changes have a material impact on the use of paid services, Users will be notified appropriately in accordance with applicable laws.

20. Governing Law and Dispute Resolution

The use of the Platform and the provision of services are governed by the laws in force in the Republic of Poland, subject to mandatory provisions protecting consumers.

All disputes will first be resolved amicably.

If an amicable resolution is not possible, the dispute may be referred to the competent court in accordance with applicable law.

21. Final Provisions

If any provision of the Terms is found to be invalid or ineffective, this does not affect the validity of the remaining provisions, unless otherwise provided by law.

Matters not regulated by these Terms are governed by the relevant provisions of law.

The Terms are available on the Platform in a form that allows them to be reproduced and saved.

22. Contact

For matters concerning the Terms, the operation of the Platform or the services provided, you can contact the Administrator:

Andrii Harkusha
APPOINTIR
Email: contact@appointir.com
Phone: +48 733 741 176